Privacy Policy

1. Who We Are

tf999 is an online casino and sports betting platform serving players across Bangladesh. Our platform provides access to cricket betting, live casino games, slots, crash games, and a range of other entertainment options. We are dedicated to providing a secure, fair, and enjoyable gaming experience for all registered users.

This Privacy Policy applies to all users of tf999, including visitors to our website, registered account holders, and anyone who contacts our support team. References to "we", "us", or "our" refer to tf999 and its operating team. References to "you" or "your" refer to the individual user accessing or using our platform.

2. Information We Collect

To provide you with our full range of services, we collect certain categories of personal information. This includes information you provide directly, information generated through your use of the platform, and technical data collected automatically. Specifically, we may collect the following:

• Identity information: full name, date of birth, and a copy of a government-issued identification document for account verification purposes.
• Contact information: email address, phone number, and residential address (city/district within Bangladesh, such as Dhaka, Chittagong, Sylhet, or Khulna).
• Financial information: payment method details such as bKash wallet numbers, Nagad account references, Rocket account details, Upay references, or bank card information (Visa, Mastercard) used for deposits and withdrawals.
• Account activity data: transaction history, betting records, game history, bonus usage, login timestamps, and session durations.
• Technical data: IP address, device type, operating system, browser type and version, and referring URL.
• Communication records: records of any correspondence you have with our support team via email or live chat, including support tickets and query resolutions.

3. How We Use Your Information

tf999 uses the information we collect strictly for the purposes of operating and improving our platform and the services we offer. We do not use your data for any purpose beyond what is described in this policy. The specific purposes for which your data is used include:

• Account creation and management: setting up and maintaining your tf999 account, verifying your identity in accordance with responsible gaming and platform security standards.
• Processing transactions: handling all deposit and withdrawal requests, including those made via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), and other supported payment methods.
• Customer support: responding to your questions, resolving disputes, investigating complaints, and addressing any technical issues you may encounter.
• Platform improvements: analysing usage patterns and user feedback to enhance game selection, payment flows, and overall user experience on tf999.
• Security and fraud prevention: monitoring for suspicious activity, preventing unauthorised access, and protecting the integrity of the platform and all user accounts.

4. Cookies and Tracking Technologies

tf999 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and collect analytical data about how our platform is used. Cookies are small text files stored on your device by your browser. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period.

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit the functionality of some features on the tf999 platform. We do not use cookies to collect sensitive financial data or passwords.

5. Sharing Your Information

tf999 takes the privacy of your personal data seriously. We do not sell, rent, or trade your personal information to third parties for commercial marketing purposes. However, we may share limited data with carefully selected third-party service providers who assist us in operating the platform. These may include payment processors (such as bKash, Nagad, and Rocket), identity verification services, fraud detection providers, and platform analytics providers. All third-party partners are bound by strict confidentiality obligations and are permitted to use your data only as required to deliver their specific service.

We may also disclose your information where required by applicable law, regulatory bodies, or legal proceedings. In the event of any such disclosure, we will notify you to the extent permitted by law. We do not share data with advertising networks, social media trackers, or data brokers.

6. Data Security Measures

Protecting your personal data is a top priority at tf999. We employ a range of technical and organisational security measures to safeguard your information against unauthorised access, disclosure, alteration, or destruction. Our current security practices include:

• 256-bit SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our servers.
• Secure storage of personal data on access-controlled servers, with regular security audits and vulnerability assessments.
• Restricted internal access to sensitive user data, with access granted only to authorised personnel on a need-to-know basis.
• Two-factor authentication options available for user accounts to add an extra layer of protection when logging in.

7. Data Retention

tf999 retains your personal data for as long as your account remains active or as required to fulfil the purposes outlined in this Privacy Policy. Once you close your account or request deletion, we will remove your personal data from our active systems within a reasonable timeframe, subject to any legal obligations that require us to retain certain records for a specific period.

Financial records and transaction histories may be retained for a longer period where required by applicable financial regulations. Anonymised or aggregated data that cannot be linked back to an individual user may be retained indefinitely for analytical and platform improvement purposes.

8. Your Privacy Rights

As a user of the tf999 platform, you are entitled to certain rights with respect to your personal data. We are committed to honouring these rights promptly and transparently. Your rights include:

• Right to Access: you may request a copy of the personal data we hold about you at any time.
• Right to Correction: if any of your personal data held by us is inaccurate or incomplete, you have the right to request that we correct it.
• Right to Deletion: you may request the deletion of your personal data, subject to any legal retention requirements that may apply.
• Right to Object: you have the right to object to the processing of your personal data for certain purposes, including direct marketing communications.

To exercise any of the above rights, please contact our privacy team by email at [email protected]. We will respond to your request within a reasonable timeframe. Please note that some requests may be subject to identity verification before we are able to process them.

9. Children and Minors

tf999 is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor has provided us with personal data without verified parental or guardian consent, we will take immediate steps to remove that information from our records and close the relevant account.

Parents and guardians who believe that a child under their care may have registered on tf999 are encouraged to contact us immediately at [email protected] so that we may take the appropriate action without delay.

10. Changes to This Privacy Policy

tf999 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of the tf999 platform after any changes have been posted to this page constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated terms, you should discontinue use of the platform and contact us to close your account.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by tf999, please do not hesitate to reach out to our dedicated privacy and support team. You can contact us by email at [email protected]. Our team is available 24/7 and aims to respond to all privacy-related queries within 48 hours (Bangladesh Standard Time, UTC+6).

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws applicable to online service providers operating in and serving users within Bangladesh. Any disputes arising from or in connection with this Privacy Policy or your use of the tf999 platform shall be handled in accordance with the dispute resolution procedures set out in our Terms and Conditions. By using tf999, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy in its entirety.